Return Policy

Last updated: 11/21/2025

We want you to be completely satisfied with your purchase. If you are not happy with your order, we’re here to help.

Returns

• You may request a return within 30 days of receiving your item.

• To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.

• Proof of purchase (order number or receipt) is required.

Non-Returnable Items

Certain items cannot be returned, including:

• Gift cards

• Downloadable or digital products

• Items marked as “final sale”

Refunds

• Once we receive and inspect your returned item, we’ll notify you of the approval or denial of your refund.

• Approved refunds will be issued to your original method of payment.

• Refund processing times may vary depending on your bank or payment provider.

Exchanges

If you need to exchange an item for a different size, color, or replacement, please contact us before sending it back so we can confirm availability.

Return Shipping

• Customers are responsible for return shipping costs unless the item arrived damaged or we made an error with your order.

• We recommend using a trackable shipping service.

Contact Us

For return or exchange requests, please contact us at:
info@silverrhinomedia.com